The State Auditors Office was asked by Kimberly Domine´, Financial Services Manager, to train a small project team consisting of City employees in several departments who are key members in the monthly P-Card process from making purchases to submitting records, financial auditing, and bank payments.

The SAO provided a Lean Specialist to train this project team over the course of several sessions on Lean effectiveness and efficiency principles and methodology while facilitating the teamwork needed across many departments to achieve the recommended targets.

This presentation will include a summary of our process, the proposed improvements considered and implemented, and the benefits realized for the city.